Taylor Made Uniforms offers a No Quibble exchange/returns policy for uncustomised items.
Please email us with your order number and what is needed to be exchanged/returned. Returns/Exchanges must be notified to us prior to return
All items must be in the Original Packaging with Tags.
If you are unhappy with your purchase for any reason, you may return your un-used purchases for refund or replacement within 30 days of date of order. We want you to be happy so if you aren’t satisfied with your purchase, please contact us as soon as possible with the order number, original invoice provided and the original packaging.
Items being returned/exchanged need to be sent to:
Taylor Made Uniforms Ltd, 1 Holmbush Potteries Ind Est, Crawley Road, Faygate, RH12 4SE
If you change your mind about an order please contact us by phone or email within 30 days of order.
If you wish to return or exchange any items, please email within 30 days of order. Please reply to our email that was sent when the order was ready – this way we have all the information required.
Exchanges are processed within 24 hours.
All items need to be returned as new, with original packaging and labels – not worn, or marked in anyway.
We are unable to do any exchanges/refunds without prior notice.
Exchanges will only be held for 30 days from date of confirmation of exchange.
If your order is not collected from Taylor Made Uniforms, we will send reminders but if after 12 months from date of order, and it still has not been collected, then your order will be cancelled, and will be given to charity.
Items purchased at a sale/discounted rate are non returnable/exchangeable.
Tights, Socks & Gumshields are non returnable or exchangeable if have been removed from packaging.
Items that are not generally a stock item (for example School items that are above a size 13 or XS Adult) will be ordered on a special order, and will therefore be non returnable or exchangeable. To ensure that you have the correct size before ordering, please contact us so that we can advise you.
No exchanges will be made at schools as products need to be checked before return/exchange.
LEAVERS HOODIES – Orders must be placed within the time frame on website. Leavers Hoodies are TaylorMade to each person and are non returnable or exchangeable. Please order size accordingly to last the year. We can only accept returns if the garment is found to be faulty, not true to size or where we have made a mistake. We will not accept responsibility for any errors or misinterpretations at time of ordering. Sample sets are left at each school for sizing.