Terms & Conditions

We do all that we can to ensure that the product information we provide is as accurate as possible. Please note that colours of products shown on the site may vary from the products themselves as colour on-line will vary when seen on different computer screens.

Please note: Pictures are for illustration purposes only (stock photos), individual features such as colour, design and logo may vary.

Regarding our free delivery service – please refer to our “deliveries” section of website, which details free delivery areas, which schools we deliver to and also what areas we do not offer free delivery to.

If you change your mind about an order please contact us by phone or email within 30 days of order. Leavers Hoodies cancellations must be emailed before end of deadlines.

If you wish to return or exchange any uncustomised items, please contact us by email within 30 days of order with your order number.

All items need to be returned as new, with original packaging and labels – not worn, or marked in anyway.

Sale Items
Items purchased at a sale/discounted rate are non returnable.

Items that are not generally a stock item (for example Primary School items that are above a size 13 or XS Adult) will be ordered on a special order, and will therefore be non returnable. To ensure that you have the correct size before ordering, please contact us so that we can advise you.

Free School Deliveries: We only deliver to schools that we supply uniform for.

Please make sure that you are ordering for the correct school.  All our pages have the school’s address listed, so please check that you are ordering for the correct school.  If you have ordered for the wrong school, then there is a 25% cancellation/re-stocking charge – which will be deducted at time of refund.

We are also unable to take any orders, via social media etc, without payment. Payment must be received at time of order on ALL orders.

Zero Tolerance: We reserve the right to refuse service to any customer who is rude, abusive, or threatening towards any members of staff, either in correspondence or face to face.

LEAVERS HOODIES – Orders must be placed within the time frame on website. Leavers Hoodies are TaylorMade to each person and are non returnable or exchangeable. Please order size accordingly to last the year. We can only accept returns if the garment is found to be faulty, not true to size or where we have made a mistake. We will not accept responsibility for any errors or misinterpretations at time of ordering. Sample sets are left at each school for sizing.